Contact Diamondexch9 – WhatsApp Support
The quickest way to reach Diamondexch9 is WhatsApp. New IDs, deposits, withdrawals and login problems are all handled in the same chat, so you never have to explain your issue twice to different departments.
What We Can Help You With
- New ID requests: getting registered and receiving your login details. The steps are on the register page.
- Deposits: the payment options that are active right now, and confirmation once your balance is updated.
- Withdrawals: sending winnings to a bank or UPI account held in your own name.
- Login problems: forgotten passwords and locked IDs. Try the fixes in the login guide first, as most problems are solved there.
- Bet and settlement queries: if a result or a balance does not look right, we check it against your statement.
What to Include in Your Message
You will get a faster answer if your first message has everything the team needs:
- Your Diamondexch9 user ID. Never send your password.
- What you need, in one line. For example “withdrawal of ₹2,000” or “password reset”.
- For payment queries, the screenshot, the amount and the time of the transaction.
- For bet queries, the match, the market and the approximate time of the bet.
Email Support
For anything that is not urgent, such as account closure requests, feedback or questions about our policies, write to [email protected] or [email protected]. Include your user ID in the subject line. For deposits, withdrawals and login problems, WhatsApp is much faster.
Support Hours and Response Time
The WhatsApp desk is staffed all day, every day. Most messages are answered within a few minutes. During IPL evenings and other big matches the queue is longer, so send a single clear message and wait for the reply. Repeated messages push your chat back down the list.
Stay Safe: How to Recognise the Real Support Chat
- Open the chat only from the WhatsApp button on this website.
- Our team will never ask for your password or an OTP.
- Do not pay to numbers or QR codes forwarded by someone else, or shared in Telegram and WhatsApp groups.
- If someone contacts you first and claims to be Diamondexch9 support, do not reply. Start a fresh chat from this page instead.
Contact FAQs
Is there a Diamondexch9 customer care phone number?
Support is provided on WhatsApp chat and by email, which keeps a written record of every request.
I sent a payment screenshot and my balance has not changed. What now?
Reply in the same chat with your user ID and the transaction reference number. Do not pay a second time.
Where can I read the rules?
See our terms and conditions and privacy policy.